Questions & Answers

How long does it usually take?

Every day is different at Dog Daze.  Be it the amount of dogs, the sizes and/or condition of dogs for each day.  We suggest you share any of your scheduling limitations with us at your appointment drop off time, and we’ll do our best to accommodate your schedule.  Like a hair salon, Dog Daze is unable to keep your pup all day.  We will contact you as soon as they are done and hope you do your best to retrieve them as soon as you are able.

Do you bathe the dog first?

In order to get an even hair cut,  the hair needs to be clean so we always bathe the dog as part of grooming. Depending on your dog’s breed and style, the groomer may do a “rough cut”. After the rough cut, the dog is washed, dried and then the haircut is completed.  In other cases, we may wash and dry the dog completely before starting the haircut.

My dog’s hair is knotted. Do I need to cut the hair short?

If the hair is allowed to knot or develop “matts”, this is unhealthy for the dog’s skin.  Knotting gets worse if the coat gets wet.  Before washing the dog, it is necessary to brush out all the knots.  If the hair is matted, it may be possible to “dematt” the coat.  Unfortunately, this can be painful.  In some cases, dematting may cause or reveal skin irritation.    If your dog is matted, we will advise you what can be done.  If the hair can be dematted without causing pain to the dog, it may be possible to save the coat.  If the hair can be demmated, there will be an additional charge of $15 per half hour.  Otherwise, we may recommend cutting the hair short, which means applying the clipper behind the matts.  If the hair is matted, we recommend meeting with one of our groomers beforehand so that we can discuss your options.

Do I get the same groomer each time?

Some clients prefer to keep the same groomer. If your dog is nervous and/or you have very specific requests, we find that coming back to the same groomer works best because it fosters a relationship between the client, groomer and dog.  We ask that these requests be made at the time of scheduling.

Can I stay with my dog and watch?

If your dog can see you, this usually leads to the dog trying to be with you and can result in a dangerous condition. The groomer is working with sharp tools and looks to avoid additional stress and excitement. Therefore, we hope you trust that we will keep your pup in the safest manner and will contact you for their pick up as soon as they are done.

Can I bring in a picture?

Sure. The groomer will discuss your options and try to achieve the same result.

Do you cut the nails?

Yes, We are able to cut the nails on most dogs. With nail cutting, there is always some risk of bleeding. Inside the nail is a blood vessel which grows with the nail. If the nail is allowed to grow long, then cutting the nail even slightly may result in bleeding. If the nails are black, the risk of bleeding increases. If the nail bleeds, we apply styptic powder to the nail. Regular nail trimming can prevent this.